Since our dress is made to order, size or model changes can be made; but returns are not accepted. During the change process, if you wish, you can come to MUUN Showroom and try the product you want to make the change; If you wish, you can notify us of the product you want to change via Whatsapp or E-mail and then send your product to cargo. As a brand principle, we apply a fast and easy procedure in which we prioritize customer satisfaction in our change processes.
SHIPMENT As a brand with sustainable practices, we mostly take pre-orders so we don’t cause any waste. Our garments are made upon your orders. That’s why, we are kindly asking you to allow up to 10-14 working days for production time. Your orders will be shipped within the period of time as stated on the product detail pages.
MUUN is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping is the responsibility of the customer (tariffs, taxes, etc.).
Orders are not shipped or delivered on weekends or holidays.
DELIVERY International Shipping USA&CANADA: 3-8 Business Days - $35 EUROPE: 3-8 Business Days - $25 REST OF THE WORLD: 3-8 Business Days - $45
RETURNS
For pre-order items, returns are not accepted but you can make exchanges as the garments are made upon your order. However, if the item is eligible for returns unless stated otherwise on the product page and you are not content with your purchase, you can return the item in 7 days. The return process starts when you email [email protected] or contact our WhatsApp Support Line 0090 0850 255 4300 with your order number and the issue. We will inform you about the return address and the instructions and receive your return request.
The return package should be sent to us at your own expense. Please note that the products must be returned in new and unworn condition, the original packaging with hanging tags if available. MUUN reserves the right to decline any return without the required conditions stated above. Shipping costs are non-refundable. Return and exchange handling for eligible products and return shipping costs are the responsibility of the customer.
REFUNDS
Once we have received the item, you will receive an email stating the status of your refund after we have inspected the item. If it is eligible for a refund, we will transfer the amount back to the credit card used for purchase within up to 7 working days. Please note that refunds may take longer to appear in your account, depending on your credit card issuer.
EXCHANGES
We are following an easy way for customer satisfaction when it comes to exchanges. Pre-order items are not eligible for returns and only exchangeable. Once you have received the item and it wasn’t the right choice for you, you should email or contact us on our support line via message. We can either send a new product or size of your choice to you, or create reward points for the amount that you can use indefinitely. Please note that shipping costs are non-refundable and exchange handling for eligible products and return shipping costs are the responsibility of the customer.
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